FAQs

1. Where are you located?

Illus Prints is located in Phoenix, AZ, USA. We print our own products using state of the art Pigmented Ink and UV printers on many different fine art mediums.  If you would like to know more about our long history of fine art printing go to:   www.D3Image.com 

2. How long are your printing and shipping times? 

If your order is to be shipped anywhere within the (50) US States your artwork will be printed and shipped out from our studio within days of your order!  Orders to be shipped outside the US will be printed and shipped by our partners in China and could take up to 4 weeks to be delivered.   

 3. What's your return policy?

It's very simple!  If for any reason you are not totally happy with the artwork you received from us please contact (support@illusprints.com within 15 days after your receive the artwork for a full refund.   We will give you an RMA number for the return.   

 4. Can I cancel my order?

Cancellations are possible if you notify (support@illusprints.com) before the order is printed and shipped.  Since our artwork is printed and shipped after your order you can cancel with 3 days after you place your order by emailing (support@illusprints.com).    

5. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us at (support@illusprints.com), and we’ll give you a refund.  We will provide you with a RMA number for the return and refund.

6. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

7. Who is the artist behind your designs?

We source our designs from a number of different artists to be able to provide the greatest variety of artwork possible. Our newest designs will be marked as "A Select Design". This is our own proprietary artwork we've had commissioned through several World Class Artists.  You can only purchase this artwork exclusively through Illus Prints.